As each item is custom made when ordered, RETURNS/REFUNDS/EXCHANGES ARE NOT ACCEPTED at this time. Please be mindful when placing your order.
Due to the unique nature of all custom made orders (any designs, images, logos, characters or special merchandises which are used), cancellation is not possible once production begins.
Each item is inspected before it is sent out. If your item was damaged during shipping, please report this to Jennie Mae immediately so it can be processed. As each situation is unique, we will do our best to be accommodating.
If you have any questions or an issue with your product, please contact Jennie Mae ~ firstname.lastname@example.org